Frequently Asked Questions

Are your products ready to ship?

Yes. All products currently available on our website are ready to ship.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available.

Do you deliver across Egypt?

Yes. We deliver to all governorates across Egypt.

How long does delivery take?

Delivery usually takes 1–3 business days, depending on your location.

Can I exchange my size?

Yes. You can request a size exchange as long as the item meets our exchange conditions.

What if I'm not sure which size to order?

Don't worry. You can contact our team before placing your order and we'll help you choose the right size.

What if I receive the wrong item?

Contact us with your order number and clear photos of the item. If the mistake was on our side, we'll take care of the exchange.

What if my order arrives damaged?

Please contact us as soon as possible and send us clear photos of the product and packaging. We'll review the issue and help you with the next steps.

Can I return an item?

Returns and refunds are available according to our Return & Refund Policy and applicable consumer protection regulations in Egypt.

Can I return an item after wearing or washing it?

Returned items should be unworn and unwashed and should be in their original condition. Items that show signs of use, washing, stains, makeup, perfume, or damage may not be eligible for return where permitted by applicable law.

Should I keep the packaging?

Yes. We recommend keeping your original packaging and tags until you're sure you want to keep your order.